Terms & Conditions

Last Updated: May 2026

1. Company Information

Convo Digital provides digital marketing, lead generation, market research, customer research, email marketing, sales support, and related business services.

Convo Digital
71–75 Shelton Street, Covent Garden
London, United Kingdom
Email: mi*****@**********al.com

2. Acceptance of Terms

By using our website, requesting information, purchasing services, or otherwise engaging with Convo Digital, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with any part of these Terms, you should not use our website or services.

3. Services

Our services may include, but are not limited to:

• B2B Lead Generation
• Email Marketing
• LinkedIn Prospecting
• Market Research
• Customer Research
• CRM Data Management
• Marketing Automation Support
• Sales Support
• Marketing Consultation

The exact scope, deliverables, pricing, and timelines will be defined in a separate proposal, quotation, contract, statement of work, or invoice.

4. Client Responsibilities

Clients agree to:

• Provide accurate and complete information required for project execution.
• Review and approve deliverables within a reasonable timeframe.
• Use provided data and leads in compliance with applicable laws.
• Obtain necessary permissions and consents where required.
• Maintain compliance with all relevant marketing and privacy regulations.

5. Lead Generation Disclaimer

Convo Digital provides marketing and lead generation services designed to support business growth.

We do not guarantee:

• Sales conversions
• Revenue growth
• Appointment bookings
• Customer acquisitions
• Specific campaign performance metrics

Results may vary depending on market conditions, competition, client offerings, pricing, sales processes, and other external factors.

6. Email Marketing Compliance

Clients are responsible for ensuring that their marketing activities comply with all applicable laws and regulations, including but not limited to:

• UK GDPR
• GDPR
• CAN-SPAM Act
• PECR
• CCPA
• Other applicable privacy and marketing regulations

Convo Digital shall not be liable for violations resulting from the client’s use of marketing data, content, or campaigns.

7. Data Accuracy

We make reasonable efforts to provide accurate and relevant business data. However, we do not guarantee that:

• Contact information is always current.
• Email addresses remain valid indefinitely.
• Business information is free from errors.
• Databases are complete or continuously updated.

8. Fees & Payments

Fees and payment schedules will be outlined in the relevant proposal, contract, or invoice.

• Services may require partial or full payment in advance.
• Late payments may result in project delays or suspension.
• Clients are responsible for applicable taxes and governmental charges.

9. Refund Policy

Due to the nature of digital services, consulting, research, and marketing work, payments made for completed services are generally non-refundable.

Refund requests may be reviewed on a case-by-case basis where appropriate.

10. Intellectual Property

Upon full payment, clients will own deliverables specifically created for them unless otherwise agreed in writing.

Convo Digital retains ownership of:

• Internal methodologies
• Templates
• Processes
• Training materials
• Software tools
• Proprietary know-how

11. Confidentiality

Both parties agree to protect confidential information disclosed during the course of any engagement.

Confidential information shall not be shared with third parties except:

• When required by law
• With written authorization
• With approved contractors under confidentiality obligations

12. Third-Party Platforms

Our services may utilize third-party platforms including LinkedIn, HubSpot, Mailchimp, ActiveCampaign, Klaviyo, Google services, CRM systems, and other marketing tools.

We are not responsible for platform outages, policy changes, account suspensions, or third-party service interruptions.

13. Limitation of Liability

To the fullest extent permitted by law, Convo Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, or data.

Our maximum liability shall not exceed the total amount paid by the client for the service directly related to the claim.

14. Indemnification

Clients agree to indemnify and hold harmless Convo Digital, its directors, employees, contractors, and affiliates from any claims, liabilities, losses, damages, or expenses arising from:

• Client-provided content
• Client marketing campaigns
• Violation of applicable laws
• Breach of these Terms

15. Termination

Either party may terminate a service engagement by providing written notice.

Upon termination:

• Outstanding balances become immediately due.
• Completed work remains payable.
• Confidentiality obligations survive termination.

16. Website Use

Users shall not:

• Attempt unauthorized access to our systems.
• Upload malicious software or harmful code.
• Use the website for unlawful activities.
• Copy or reproduce website content without permission.

17. Privacy

Your use of our website and services is also governed by our Privacy Policy. We encourage all users to review it carefully.

18. Force Majeure

Convo Digital shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, cyber incidents, government actions, internet outages, labor disputes, and third-party service disruptions.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Updated versions will be posted on this page with a revised effective date.

Continued use of our website or services after changes are published constitutes acceptance of the revised Terms.

21. Contact Information