Refund Policy

Last Updated: May 2026

1. Overview

Convo Digital provides digital services that often involve research, strategy, data collection, campaign setup, consulting, and custom project work. Because these services require time, expertise, and resources, refunds are subject to the terms outlined below.

2. Service-Based Nature of Our Business

Most of our services are customized and delivered digitally. As a result, once work has commenced, resources have been allocated, or deliverables have been provided, refunds may not be available.

Services include, but are not limited to:

• B2B Lead Generation
• Email Marketing Campaigns
• Market Research
• Customer Research
• Sales Support Services
• Data Collection & Verification
• LinkedIn Prospecting
• Marketing Consultation
• Custom Marketing Projects

3. Eligible Refund Requests

Refund requests may be considered under the following circumstances:

• Duplicate payment was made accidentally.
• Payment was processed incorrectly.
• Services were not started within the agreed timeframe and no work has been performed.
• A project is canceled by Convo Digital before work begins.

Any approved refund will be processed using the original payment method whenever possible.

4. Non-Refundable Services

Refunds generally will not be provided in the following situations:

• Completed projects or delivered services.
• Lead lists, research reports, or databases already provided.
• Consultation sessions already conducted.
• Marketing campaigns already launched or configured.
• Work delayed due to missing client information or approvals.
• Client dissatisfaction based solely on business results or sales outcomes.

5. Lead Generation Disclaimer

Convo Digital does not guarantee specific business results, including:

• Sales conversions
• Revenue growth
• Appointment bookings
• Response rates
• Customer acquisitions

Because campaign performance depends on many factors outside our control, lack of desired results does not automatically qualify for a refund.

6. Partial Refunds

In certain circumstances, a partial refund may be issued if:

• A project is terminated before completion.
• Only a portion of the agreed work has been completed.
• Both parties mutually agree to discontinue the engagement.

Any refund amount will be calculated after deducting costs associated with work already performed.

7. Project Cancellation

Clients may request cancellation of a project by providing written notice.

If work has not yet started, a refund may be granted after deduction of any administrative or processing fees.

If work has already begun, charges for completed work and allocated resources may apply.

8. Chargebacks & Payment Disputes

We encourage clients to contact us directly before initiating a chargeback or payment dispute.

In the event of a chargeback, we reserve the right to provide supporting documentation, agreements, communications, invoices, and project records to the relevant payment processor or financial institution.

9. Refund Processing Time

Approved refunds are generally processed within 7–14 business days.

The time required for funds to appear in your account may vary depending on your bank, payment provider, or card issuer.

10. How to Request a Refund

To request a refund, please contact us and include:

• Your full name
• Company name (if applicable)
• Invoice or order number
• Date of purchase
• Reason for the refund request

We will review each request individually and respond within a reasonable timeframe.

11. Policy Changes

Convo Digital reserves the right to modify this Refund Policy at any time.

Updates will be posted on this page with a revised effective date.

Continued use of our services following any updates constitutes acceptance of the revised policy.

12. Contact Information